I'll need to check diagnostics. I've seen a couple other threads on this, but not much in the way for resolution. Sorry, we’re having some trouble.
Ask the agent to check your activation date for the account and that should fix the problem based on other threads on the forum. When this error occurs, the following message will appear: Got service last summer, but only used internet up until today (didn't have a tv, and just used xfinity streaming).
Cannot find a make, just The box claims to have done an update, then got stuck on language. It is possible there may be an issue with the cable line causing you the errors on both boxes. I can assist with troubleshooting your xre errors.
Is this happening on a new box that has never been used, or a previously working box that started displaying the error? This is happening on my flex box that. I would like this fixed. Please tighten your cable connections then restart all of your tv boxes to fix this issue.