This means that we may not request. Select the charge in question and click ‘have a question about this charge?’. Only charging suspended, everything else still works.
You will be able to log in online, and see account activity, but you will get a message that charging is suspended. Please call the number on the back of your card. They will contact you via phone and email.
I just logged into my amex account online and saw that message staring at me in bright. A phone number for the amex fr team will be. My kids tuition is coming due soon ($30k) so i called amex to see if i could charge that amount. Online disputes are available to personal and small business cards.
Today it no longer shows as suspended. Same boat, everyone says it's because i'm new to amex but this just further confirms my suspicion that amex just wants you to make payments to them while keeping you on a short. Follow the prompts to open a dispute case. So amex suspended all my cards this afternoon… demanding i pay off my charge card immediately.
It seems that amex may have overstretched themselves, less places are accepting the card as the charges for the merchant are too high. I have only had my charge card for 3 months. How does a temporary credit/ suspension of charge work? I’ve had too many problems with amex,.