That’s on purpose hoping you don’t see the reply and just forget and go away. I don’t think that there’s any way to get call logs (assume you mean recorded audio) from your call with customer support. An expert will be with you shortly.
Contact names on sms/calls unlikely unless it looks up caller id or you’ve synced your contacts with an app or something. T mobile call logchat messenger cha logs office communicaion sofware oupu. Be sure to toggle off “send as sms” in message settings.
Under the usage section, you can select any phone line on your.